Business Process Documentation Specialist – 6‑Month Contract

About the role

The Business Process Documentation Specialist will work closely with department managers and subject‑matter experts to capture, standardise and maintain the organisation’s Standard Operating Procedures (SOPs). This role supports operational excellence, training, compliance and the successful implementation of the ERP system.

Key responsibilities

• Meet with department managers and staff to understand business processes and controls.
• Observe workflows and document procedures, work instructions and process maps.
• Develop clear and standardized SOPs using approved templates.
• Validate documented procedures with process owners and obtain approvals.
• Identify opportunities to improve process consistency and internal controls.
• Maintain a centralized library of SOPs and ensure version control.
• Support process documentation required for ERP implementation and staff training.

Required profile

• Bachelor’s degree in Business Administration, Accounting, Industrial Engineering, Operations Management, Information Systems, or a related discipline.
• Recent graduate or up to two years of relevant experience; internships, university projects involving process mapping or documentation are an asset.