TeleSales Agent

About the role

Digicel, a digital connectivity and communications provider serving nine million customers across the Caribbean, Central and South America, is hiring a TeleSales Agent in Gros Islet. The agent runs outbound calling campaigns to acquire new customers, retain existing ones and drive revenue growth, while delivering high-quality customer interactions and meeting sales targets.

Key responsibilities

• Make outbound calls to prospective and existing customers in the South West Indies market (St. Lucia, Grenada, Dominica, St. Vincent)
• Promote and sell postpaid and D+ products, including migrations, activations and win-back offers
• Run retention strategies to reduce churn and improve customer satisfaction
• Identify cross-sell and up-sell opportunities
• Follow up assigned leads within SLA timelines and manage lead pipelines to meet conversion targets
• Keep accurate records of customer interactions in CRM systems
• Comply with sales accuracy, data privacy (POPIA/GDPR) and call handling protocols
• Meet monthly KPIs such as activations, ARPU quality, cross-sell penetration and QA compliance
• Take part in performance reviews, give feedback on campaigns and collaborate with the Dialer Administrator in coaching and training

Required profile

• High school diploma or equivalent (tertiary education is an asset)
• At least 1-2 years of experience in outbound sales or customer retention
• Experience in telecommunications or subscription-based services preferred
• Strong communication and persuasion skills, customer-centric mindset and resilience in a fast-paced, target-driven environment

Required skills

• Familiarity with CRM systems and outbound dialer platforms
• Proficiency in Microsoft Office and CRM tools