Passenger Service Agent – Airport Customer Service

About the role

Join a dynamic team dedicated to delivering exceptional airport customer service. As a Passenger Service Agent you will be the first point of contact for travelers, ensuring their journey is smooth, safe and pleasant.

Key responsibilities

• Assist passengers with check‑in, baggage drop and boarding procedures.
• Provide accurate flight information and answer passenger inquiries.
• Handle baggage handling, ensuring proper tagging and safe loading.
• Monitor flight departures and arrivals, coordinating with ground staff to maintain schedule compliance.
• Ensure safety and security regulations are followed at all touchpoints.
• Resolve passenger issues promptly and professionally, escalating when necessary.

Required profile

• Strong communication skills and a friendly, approachable demeanor.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Attention to detail and strong organizational abilities.
• Team‑player attitude with a commitment to delivering excellent customer service.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills