Passenger Service Agent – Airport Operations

About the role

Join a leading Caribbean aviation services provider as a Passenger Service Agent. You will be the front‑line representative ensuring smooth, safe, and friendly travel experiences for passengers at the airport.

Key responsibilities

• Assist passengers with check‑in, baggage drop, and boarding procedures.
• Provide accurate flight information and answer passenger queries.
• Handle baggage loading, unloading, and transfer while complying with safety regulations.
• Coordinate with ground‑handling teams to manage flight departures and arrivals.
• Resolve passenger issues promptly and maintain a courteous demeanor under pressure.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Attention to detail and ability to follow safety and security protocols.
• Comfort working in a fast‑paced, multicultural environment.
• Flexibility to work varying shifts, including weekends and holidays.

Required skills

What we offer

• Opportunities for professional growth within a regional leader.
• Dynamic, multicultural team environment.
• Exposure to a wide range of aviation and hospitality operations.